Hip Bags Refund and Returns Policy – Wholesale 

At HipBagCo.com, we take pride in our handmade leather hip bags and want our wholesale partners to be fully satisfied with their orders. Due to the nature of wholesale transactions, we have specific guidelines for returns.

 

Return Eligibility

  • Returns must be requested within 7 days of delivery.
  • Items must be unused, in their original condition, and with all original tags and packaging intact.
  • Returns will only be accepted for defective, damaged, or incorrect items.
  • Buyer’s remorse or unsold inventory is not eligible for wholesale returns.
  • Custom or personalized orders are final sale and cannot be returned.

How to Initiate a Return

  1. Contact us at hipbagco@gmail.com or 970-475-4045 within 7 days of receiving your order. Please include your order number, details of the issue, and photos of any defects or damage.
  2. We will review your request and provide further instructions, including whether a return or replacement is applicable.
  3. If approved, items must be shipped back within 5 days of approval, using a trackable shipping service.
  4. Upon receiving and inspecting the items, we will issue a replacement or store credit (refunds are not available for wholesale orders).

Additional Details

  • Return shipping costs are the buyer’s responsibility unless the return is due to manufacturer defect or our error.
  • Original shipping fees are non-refundable.
  • We do not accept returns for slight variations in leather color, texture, or natural markings, as these are inherent to handcrafted leather goods.

If you have any questions, please reach out—we’re happy to assist!

 

Buyer’s Remorse Return Policy (Retail Only)

We want you to love your Hip Bags! If you change your mind about your purchase, we offer a hassle-free return policy under the following conditions:

Hip Bags Refund and Returns Policy – Return Eligibility

  • Returns must be initiated within 14 days of delivery.
  • Proof of purchase must be reviewed by Hip Bag Co.
  • Items must be unused, in their original condition, and with all original tags and packaging intact.
  • No refunds will be issued if the item shows any signs of use, changes from its original condition, wear and tear, damage, or alterations.
  • Custom, personalized, or final sale items cannot be returned unless there is a defect or error on Hip Bag Co.’s part.

How to Initiate a Return

  1. Contact us first at hipbagco@gmail.com or 970-475-4045 with your order number and a brief explanation of your reason for return. Do not send the item back before reaching out.
  2. We will review your request and provide return instructions, including the return shipping address.
  3. Once we receive the item and verify that it meets the return conditions, we will issue a refund minus shipping costs to your original payment method. Approved refunds will be submitted to the card used for purchase within 10 business days.

Additional Details

  • Return shipping costs are the buyer’s responsibility.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

Exchanges

We may be open to exchanges. Please, contact us with questions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 
Hip Bag Company
19037 Co Rd 74 Shop B,
Eaton, CO 80615

You will be responsible for paying for your own shipping costs for returning your item unless otherwise instruction by a representative of Hip Bag Co. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning Hip Bag Co. items, you must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at 970-475-4045 for questions related to refunds and returns.